Customer Support

Answers to common questions about iDisability can be found in the FAQ section below and in Technical Specifications at the bottom of this page. For individualized customer support, please use our contact form or call 412-787-8567.

Frequently Asked Questions

Will this work with my Learning Management System (LMS)?

iDisability® works with any LMS that accepts SCORM packages.


What if my company does not currently have an LMS?

We can provide training in video format for companies who do not have an LMS.


Is there a limit to how many people in our company have access to this product?

No. Licenses are enterprise-wide.


Can my employees retake training?

Yes. In fact, we highly encourage employees to view these trainings as a reference tool they can revisit again and again.


Can I demo the product?

Yes. Sample content is embedded on our demo page.


What does it mean when you say the training is responsive?

This means the training can be viewed using a computer, tablet or mobile device.


Is your training accessible?

Our training is built and tested by people with disabilities to ensure all users of technology can access this information.


Is your training appropriate for a global audience?

While some of our training may be centered around U.S. specific regulations and laws, many of our modules include global best practices that can be implemented anywhere.


Can your training help us become more inclusive?

iDisability® provides training to assist your organization with increasing success in hiring and engaging with people from the disability community. It provides resources around compliance with regulations and laws, inclusion innovation resources, and addresses conscious and unconscious bias by creating awareness around disability inclusion. All of these steps can help your organization reach disability inclusion goals.


What is the ADA?

The Americans with Disabilities Act is a civil rights law that prohibits discrimination against people living with disabilities.


What is Section 503?

Section 503 refers to Section 503 of the Rehabilitation Act of 1973. This law prohibits discrimination against individuals living with disabilities by federal contractors and subcontractors. It also requires employers to take affirmative action to recruit, hire, promote, and retain these individuals.


What is the DEI?

The DEI is the Disability Equality Index. This is a benchmarking tool created by the American Association of People with Disabilities (AAPD) and Disability:IN. Rolling out iDisability® represents action taken to train employees, raise awareness, and increase a culture of inclusion, which can improve scores with the DEI.


What is WCAG?

WCAG stands for Web Content Accessibility Guidelines. These guidelines represent international standards for accessibility of websites, applications, and documents.

Technical Specifications

Modules are delivered as SCORM 1.2 packages, developed using Adobe Captivate 9 that can be accessed via any corporate LMS, allowing for scalable and sustainable, just-in-time training.

Modules have been developed using always-on audio narrative. Each module provides the option of closed captioning which can be turned on and off by engaging a control the play bar.

The built-in play bar allows users to navigate through the module, pause, play, rewind, or repeat slides.

Modules have been developed to be fully responsive for computer, tablet, and mobile devices.